EZ Ship Box for Watch Repair

F.A.Q. Spotlight: Can I Ship My Watch in for Repair to Gray & Sons?

Yes, you can safely and conveniently ship your luxury watch to Gray & Sons Jewelers for repair from anywhere in the United States.

While our flagship showroom is located in Miami Beach, Florida, across from the Bal Harbour Shops, you do not need to visit in person to receive expert Swiss-trained watchmaking care. We have streamlined our nationwide mail-in repair service to make the process secure, straightforward, and stress-free.

How the Nationwide Watch Repair Process Works

Sending a high-value timepiece through the mail can feel daunting, but Gray & Sons provides a dedicated system designed specifically for luxury watches.

Step 1: Request an Easy Ship Box

Instead of searching for suitable packing materials, request a complimentary Easy Ship Box directly through our website or by calling our customer service team. We will mail you a specialized package containing:

• Pre-labeled shipping materials
• Custom foam padding and protective packing materials designed for fragile timepieces
• Clear step-by-step instructions for preparing your shipment

Expect your Easy Ship Box to arrive within 3 to 4 business days.

Step 2: Pack and Mail Your Timepiece

Carefully place your watch inside the Easy Ship Box following the included packing instructions.

Important Shipping Tip: We recommend shipping your package via Registered Mail with the U.S. Postal Service (USPS) and ensuring the shipment is fully insured for its total market value. Registered Mail is tracked at every transfer point, offering maximum security for high-value luxury goods.

Step 3: Comprehensive Inspection and Repair Estimate

Once your watch arrives safely at our Miami Beach facility, our Swiss-trained Master Watchmakers will perform a detailed inspection. We evaluate the movement, case, crystal, crown, and bracelet to identify all required maintenance or repairs.

We will then contact you directly with a detailed, no-obligation repair estimate.

Step 4: Expert Restoration

Upon your approval, our watchmakers perform the agreed work. Parts may be manufacturer/original, compatible, donor, refurbished, or custom-fabricated when technically appropriate, available, disclosed, and approved; no source or availability is promised before inspection. Depending on the diagnosed and approved scope, work may include one or more of the services below; they are not included in every repair.

• Complete Movement Overhauls: Full disassembly, ultrasonic cleaning, part replacement, precision reassembly, and synthetic re-lubrication.
• Case and Bracelet Detailing: Multi-stage polishing and satin finishing using specialized wheels to eliminate surface scratches.
• Ultrasonic and Steam Cleaning: Removing microscopic buildup in hard-to-reach bracelet links.
• Quality Assurance Testing: Checks appropriate to the movement and approved scope may address timing, observed power reserve, and water resistance at a documented level and time; no result is universal or permanent.

Step 5: Secure Return Delivery

When repairs and final quality checks are complete, we pack your timepiece securely and return it directly to your address using fully insured express shipping. An adult signature is always required upon delivery to guarantee your watch lands safely back in your hands.

Request a Watch Repair Evaluation

A repair request begins with an individual inspection and estimate. Send your watch securely or visit Gray & Sons in Surfside, Florida, to discuss the next step.